Q&A

Our customer service team is always here to help. Many questions can be answered quickly by browsing our Frequently Asked Questions.

 

Orders and Your Designed Products:

 

Q1:What is your main products and business?

A: Our main products are customized soccer jersey, basketball jersey, cycling jersey, sport jacket, Hoodies, rugby jersey and any other sportswear.

 

Q2: We don’t have the jersey design now, can we make the jersey and get everything customized here?

A: Yes sure we can, please tell us your idea about the jersey, our designer will help you finalize the design. Just kindly advise us your special demands, we’ll get the job done.

 

Q3:When we create the artwork ,what kind of format is available for printing?

A: You can choose: PDF, CDR, AI vector files

 

Q4:Can i cancel or change mu order?

Once your order has already shipped it is too late for us to cancel or change it. If a change needs to be made please call our customer service department as soon as possible and we will let you know the exact shipping status.

 

Q5: How do I order soccer uniforms for a team or club?

Please contact one of our team specialists on Facebook page,email or call at +1 718 619 8198.

Whether you are associated with a soccer club, individual team, college, high school, middle school, or recreational league, You will quickly discover our sales representatives and design specialists understand the importance of branding your team/organization with a unique personality. We have a wide variety of uniform styles, customizing options, and fan apparel to choose from. Let our artists create a uniform mock-up to your specifications!

 

Q6: Can I place my order directly over the phone?

We love to speak with our customers directly.

But we’re sorry that you can’t place order on the phone,  You can tell us your design idea on the phone , or Facebook email , then we will be happy to help you design your products and show you design visual .Once you confirm your order , You can pay by Paypal , credit card or bank wire security.

 

 

Sample order

Q1:What’s your min order quantity?

A: There’s no minimum for one order. You can place one pieces in your order as sample

 

Q2: What’s your sample policy?

A: You can place your sample order first from us to check quality.

We offer you free design and faster DHL shipping for sample order

 

 

Shipping

Q1: Delivery Time

A: We always strive to ship orders as quickly as possible.

It usually takes about 10-15 days to make out your custom products from our factory.Then we will send out by faster DHL shipping ,5-7 days delivery

Of course for quicker delivery, we will be happy to expedite your order at an additional charge. A customer service representative will be happy to assist you with any questions you may have

 

Q2: Will tracking information be provided to me when my order ships?

A:Upon request, tracking information will be provided to you by

Contacting  [email protected]

or your customer service representative at +1 718 619 8198

 

Q3: Can i pay for rush shipping ?

A:Yes. We do offer various forms of rush shipping, including 15-day, 10-day and overnight for orders. Keep in mind that paying for rush shipping does affect the manufacturer’s processing time. The rush shipping  affects manufacturer’s processing time AND the transit time.

 

Q4: How are shipping rates calculated?

A: Over 98% of orders are shipped out through faster DHL . Shipping charges are based on destination, weight, package size, and market rates.

 

 

Payment Options

Q1:What forms of payments does customizesportswear.com accept ?

A:We accept all major credit cards (Visa, MasterCard, Discover, and American Express). Other forms of payment accepted include personal checks, cashier’s checks, money orders, wire transfers. Please note, full payment is required before an order can ship to a customer .

 

Security:

CustomizeSportswear.com ensures the safety and security of all its customers. All personal information you supply to is contained behind secured networks.

Stepping into the online marketplace can be intimidating.

When an order is placed your personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. We never sell personal information to third-party advertisers. All customers can rest assured that their information is protected with integrity and innovation.

 

 

PUT on your Name Logo and Number for FREE

Turnaround time :2-3week

Change any color in any size

FaceBook : ownzealteamwear

Email  address : ? +1 718 619 8198 ?[email protected]

Phone number : +1 718 619 8198

Click Here Get  A Free Graphic Design

 

 

 

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